SkinIQ Membership Terms and Conditions
These terms govern SkinIQ Membership. They sit alongside our Terms of Use, Privacy Policy and Terms of Sale. If anything here conflicts with those documents, these terms apply to your Membership and those documents apply to everything else.
1. Who you are contracting with
SkinIQ is operated by Bien Etre Diagnostics FZCO, a company registered in the International Free Zone Authority (IFZA), Dubai, under licence number 66538, with its registered office at IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Bien Etre", "we", "us"). You can reach us at info@bien-etre.ai.
"Membership" means the paid SkinIQ subscription described in section 3. "App" means the SkinIQ mobile application. "You" means the person who signs up for Membership.
2. Eligibility
- You must be 18 or older to hold a Membership and to make a purchase.
- If you are under 18, you may use the App only with the supervision of a parent or guardian, who is responsible for that use and for any purchase made from the account.
- Membership is available in the United Arab Emirates only. You need a UAE delivery address to use the delivery benefit.
- Membership is personal to you. One Membership covers one person and one account. You may not share, resell or transfer it.
- You must give accurate account and payment information and keep it current.
3. What Membership includes
Membership costs AED 99 per month, inclusive of VAT, and includes:
- SkinIQ Coach. Access to the in-app Coach, which answers questions about your skin, your routine and products, drawing on your own scan history.
- 4-hour delivery. A four-hour delivery window on eligible product orders, in the areas of the UAE where we operate that service, on the terms in section 6.
- Kaya Skin Clinic member rates. Preferential rates on treatments at Kaya Skin Clinic, on the terms in section 7.
- Priority access to new product launches and new features.
The SkinIQ scan, your Skin Score, your estimated skin age and your product recommendations are free and do not require Membership or a payment card. You can buy products from us without being a member.
We may add, change or withdraw individual benefits. If we materially reduce what Membership includes, we will tell you at least 30 days beforehand and you may cancel under section 5 without penalty.
4. Fees, billing and renewal
- Membership is billed monthly, in advance, at AED 99 per month inclusive of VAT.
- Your first payment is taken when you sign up. Membership then renews automatically each month on the same date until you cancel.
- Payment is taken from the payment method on your account. If you bought Membership through the Apple App Store or Google Play, that store handles billing and renewal, and that store's rules apply in addition to these terms.
- If a payment fails, we may retry it and may suspend your Membership benefits until payment succeeds. If payment has not succeeded within 14 days, we will cancel your Membership.
- We may change the price. We will give you at least 30 days' notice before a price change takes effect, and the new price will apply from your next renewal after that notice. If you do not accept it, cancel before that renewal.
- All prices are in UAE dirhams.
5. Cancellation and refunds
- You can cancel at any time in the App under Account → Membership, or by emailing info@bien-etre.ai.
- Cancellation takes effect at the end of the month you have already paid for. You keep your benefits until then.
- Membership fees are non-refundable. We do not refund part-months or unused benefits, and unused benefits do not carry over.
- If you bought Membership through the App Store or Google Play, cancel through that store — we cannot cancel or refund a store subscription for you.
- Nothing in this section limits rights you have under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.
- We may cancel your Membership by giving you 30 days' notice, and will refund any period you have paid for but not received.
6. The 4-hour delivery window
- Delivery is carried out by third-party courier partners, not by us. The four-hour window is a best-efforts target, not a guarantee.
- If we miss the window on an eligible order, tell us within 7 days and we will apply an AED 20 delivery credit to your next order. That credit is the only remedy for a missed window; no other refund or compensation is payable. One credit per order, and credits have no cash value.
- The window applies to in-stock items ordered within our service hours, to addresses inside our current delivery areas. Areas and hours are shown at checkout and may change.
- Orders placed outside service hours, to addresses outside those areas, or for items not held locally, are delivered on our standard next-day service instead.
- We are not liable for delays caused by traffic, weather, access restrictions, courier failure, or anything else outside our reasonable control.
- Someone aged 18 or over must be available to receive the order at the address given.
7. Kaya Skin Clinic and other partners
Treatments are provided by Kaya Skin Clinic, not by Bien Etre. Your treatment is a contract between you and Kaya, on Kaya's terms, and Kaya is responsible for the clinical care it provides. We introduce you and pass on the member rate; we do not diagnose, prescribe or deliver treatment.
You should know that we may receive a referral fee from Kaya Skin Clinic for bookings made through SkinIQ. This does not change the rate you pay, and it does not influence what the Coach tells you.
Member rates are subject to availability and to Kaya's own conditions, and may change or end.
8. What SkinIQ is, and what it is not
The Coach is an automated service. Its answers are generated, may be incomplete or wrong, and should be treated as guidance rather than instruction. Product recommendations are generated from your scan and matched to our catalogue; they are not personalised medical or dermatological advice, and they do not account for allergies, sensitivities, medication or conditions you have not told us about. Always read the product label and patch-test where the manufacturer says to.
Results vary between people. We do not promise any particular change in your Skin Score, your skin age, or the appearance of your skin.
9. Your account and acceptable use
- Keep your login details secure. You are responsible for activity on your account.
- Scan only your own face, and only photographs you have the right to use.
- Do not use the Coach to seek emergency, diagnostic or prescribing advice, and do not rely on it as such.
- Do not scrape, reverse-engineer, resell or automate access to the App, the Coach or your reports, or use them to build a competing service.
- We may suspend or end your Membership without refund if you materially breach these terms — for example by sharing an account, abusing the delivery benefit, or misusing the Coach.
10. Products bought through SkinIQ
Products are sold under our Terms of Sale, and returns and refunds follow our Shipping, Returns and Refunds policy. Membership does not change your rights on a product purchase; it changes only how quickly the product reaches you.
11. Your data
To provide Membership we process your scan images, the readings derived from them, your scan history, your purchases and your Coach conversations. How we handle that — what we keep, for how long, who we share it with, and the legal basis — is set out in our Privacy Policy.
- You can ask us to delete your data at any time, including your scan images, by emailing info@bien-etre.ai.
- Deleting your scan history will reset your baseline and remove the record the Coach relies on.
- If you cancel your Membership or close your account, we retain your data for 90 days and then delete it, except records we are required by law to keep, such as tax and transaction records.
12. Availability
We aim to keep the App and the Coach available, but we do not promise uninterrupted service. We may suspend either for maintenance, security or technical reasons, and we will try to give notice where we reasonably can. Extended unavailability that is our fault may be credited against your next payment at our discretion.
13. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.
Subject to that, and to the fullest extent permitted by law: we are not liable for indirect or consequential loss, loss of profit, or loss of data; and our total liability to you in connection with your Membership in any twelve-month period is limited to the Membership fees you paid us in that period.
We are not liable for the acts or omissions of third parties, including Kaya Skin Clinic, product manufacturers, courier partners, or the app stores.
14. Changes to these terms
We may update these terms. If a change materially affects you, we will give you at least 30 days' notice by email or in the App before it takes effect. Continuing your Membership after that date means you accept the change; if you do not, cancel under section 5.
15. Governing law and disputes
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
DIFC Courts (opt-in). The parties irrevocably agree that the DIFC Courts have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms, and expressly opt in to that jurisdiction under Article 5(A)(2) of Dubai Law No. 12 of 2004 (as amended).
Before starting proceedings, please contact us at info@bien-etre.ai so we can try to resolve the matter directly.
16. Contact
Bien Etre Diagnostics FZCO
IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Licence no. 66538
info@bien-etre.ai
SkinIQ is a wellness and personalisation tool. It is not a medical device and does not provide a diagnostic service. Please confirm any clinical concerns with a qualified provider. Membership, the SkinIQ Coach and 4-hour delivery are available in the UAE only at launch.