Contact support

We’re here to help. We don’t offer phone or live chat support at the moment — the fastest way to reach us is by email or by using the form below.

We aim to reply within 1–2 working days. If it’s urgent, include your order number in the subject line.

Where is my order?

Start with Track My Order. If you’re stuck, email us with your order number.

Can I change my delivery address?

If your order hasn’t shipped yet, we can usually update it. Email as soon as possible with your order number and the new address.

Delivery, returns and refunds

See Delivery, Returns & Refunds for policy details, timelines, and eligibility.

I have a problem with my kit

Email support@bien-etre.ai with a short description (and a photo if relevant). If something arrived damaged, contact us within 48 hours.